Electronic Reference Policy

Purpose: To outline the goals, objectives, and scope of the Mantor Library Electronic Reference Service.

I. Overview

Mantor Library's Meebo chat reference service allows the university and community patrons to obtain help from a librarian via the Internet. The service allows a library user and librarian to communicate in real time and get basic reference assistance or instruction. The intent of the service is to assist the library’s users in finding information using the library’s resources.

II. Who can use the service

Mantor Library’s chat reference service is available to the University of Maine at Farmington community and UMF's distance learners. All others may be referred to the patron’s local library if reference staff is unable to answer the question.

III. Types of questions answered

A. Ready reference (quick research and answer).

B. Instruction in the use of the library‘s online catalog and databases.

Lengthy questions may be referred to a librarian for follow-up by email or through a research appointment.

IV. What is not answered

A. Medical or law related advice

B. Product evaluations, appraisals, etc.

C. Any other question asking for personal advice or opinions.

D. Non-reference related questions. These questions will be routed to the appropriate department.

V. Days and Times of Service

The hours the service is offered will be posted on the library’s Website. Hours may change according to need. Service will not be available during holidays, school closings, or other circumstances the library staff determines necessary.

8/1/09 LM